Privacy Policy

Effective Date: February 17, 2026

Heartventures Retreat & Events (“Heartventures,” “we,” “us,” or “our”) is a registered partnership in the Province of Nova Scotia, Canada.

We are committed to protecting your privacy and handling your personal information in a transparent and secure manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (www.heartventures.ca), register for our retreats or events, subscribe to our communications, or otherwise interact with us.

This policy complies with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), Canadian Anti-Spam Legislation (CASL), and, where applicable, the General Data Protection Regulation (GDPR) for guests located in the European Union.

1. What Is Personal Information?

“Personal information” means information about an identifiable individual, including but not limited to:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Payment information

  • Emergency contact information

  • Health and dietary information

  • Travel information

  • IP address and online identifiers

Health and dietary information provided in connection with retreats is considered sensitive personal information and is handled with additional care.

2. What Information We Collect

We may collect the following information:

A. Information You Provide Directly

  • Contact details (name, email, phone)

  • Billing address

  • Payment details (processed securely via third-party payment processors)

  • Emergency contact details

  • Health, medical, mobility, allergy, and dietary information

  • Retreat preferences

  • Communications you send to us

B. Automatically Collected Information

When you visit our website, we may collect:

  • IP address

  • Browser type

  • Pages visited

  • Time spent on site

  • Referral source

  • Device information

This is collected through cookies and analytics tools.

3. Why We Collect Your Information

We collect and use personal information to:

  • Process retreat registrations and payments

  • Communicate important retreat information

  • Provide accommodations for dietary or health needs

  • Send newsletters and promotional materials (with consent)

  • Improve our website and services

  • Comply with legal and tax obligations

  • Ensure the safety and wellbeing of participants

For EU guests, our lawful bases under GDPR include:

  • Consent

  • Contract performance

  • Legitimate interests

  • Legal obligations

4. Payment Processing

Heartventures does not store full credit card details.

Payments are processed securely through trusted third-party providers such as:

  • Stripe

These providers may store and process your information outside of Canada, including in the United States or other jurisdictions.

We encourage you to review their respective privacy policies.

5. Email Marketing & CASL Compliance

If you subscribe to our newsletter, we collect your name and email address to send:

  • Retreat updates

  • Event invitations

  • Promotions

  • Inspirational content

You may unsubscribe at any time by clicking the “unsubscribe” link in any email or by contacting us at hello@heartventures.ca.

We do not send marketing emails without consent.

6. Health & Sensitive Information

We collect health and dietary information for event participants solely to:

  • Ensure participant safety

  • Make appropriate food and accommodation arrangements

  • Respond appropriately in case of emergency

This information is:

  • Shared only with necessary facilitators, chefs, or medical responders

  • Stored securely

  • Retained only as long as reasonably necessary

7. Cookies & Analytics

We use cookies and similar technologies to:

  • Analyze website traffic

  • Improve user experience

  • Understand marketing effectiveness

Non-essential cookies (such as analytics or marketing cookies) are used only with consent where required.

You may manage or disable cookies in your browser settings.

8. Third-Party Services

We may use third-party providers including:

  • Stripe (payment processing)

  • Email marketing platforms

  • Analytics tools

  • Social media platforms such as Facebook and Instagram

These providers may process data outside Canada.

Heartventures takes reasonable steps to ensure these providers maintain appropriate privacy safeguards.

9. International Data Transfers

Because we use third-party providers, your personal information may be stored or processed outside Canada, including in the United States or European Union.

Where required, we ensure appropriate safeguards are in place for international transfers.

10. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Meet legal, accounting, or tax obligations

Financial records may be retained for up to 7 years as required by Canadian law.

Health information is retained only as long as reasonably necessary for safety and legal protection.

11. Your Rights

Under Canadian law, you may:

  • Request access to your personal information

  • Request corrections

  • Withdraw consent (subject to legal or contractual restrictions)

If you are located in the EU, you may also have the right to:

  • Request erasure

  • Restrict processing

  • Data portability

  • Lodge a complaint with your local data protection authority

12. Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information against:

  • Loss

  • Theft

  • Unauthorized access

  • Disclosure

  • Alteration

However, no method of transmission over the internet is completely secure.

13. Children

Heartventures retreats are intended for adults. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

14. Disclosure of Information

We do not sell or rent personal information.

We may disclose information:

  • To service providers assisting in operations

  • If required by law

  • In the event of legal claims

15. Privacy Officer & Contact Information

Heartventures Retreat & Events
Registered Partnership – Nova Scotia, Canada
Email: hello@heartventures.ca

We have designated a Privacy Officer responsible for compliance with this policy. To make a privacy request or complaint, please contact us at the email above.

If you are not satisfied with our response, you may contact:

Office of the Privacy Commissioner of Canada:

https://www.priv.gc.ca/

16. Updates to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on our website with a new effective date.